• Where can I buy a ticket? Tickets will be released soon, keep an eye on our socials for announcements on this!

• Day tickets: Surfana Festival offers day tickets that are exclusively valid for the specific day of purchase. Please note that these day tickets cannot be interchanged or swapped for different days. Day tickets do not include camping, or sharing a tent. In order to camp you need a weekend ticket!

• Full Weekend tickets: Weekend tickets give a person access to all days and nights of the festival & access to the campsite. This ticket includes a spot to pitch your tent (with a maximum of 3,5m2 per person). *Weekend ticket tiers: Dawn Patrol (sold out), Sunrise Session (sold out), Low Tide (sold out), High Tide (sold out), Sunset Session.

• Campervan tickets: If you want to sleep in your campervan you need a full weekend ticket plus a campervan ticket. A Campervan Ticket does not give you festival access - you will need to buy a festival ticket for each person in your van in addition to your van ticket. CARAVANS ARE NOT ALLOWED!

• Which campervans can I bring to the festival with a van life ticket? There are no maximum size limitations or specific restrictions on the campervan you can bring to the festival. However, trailers, including caravans, are not permitted due to their space inefficiency and the additional vehicle they require. Each individual attending the festival, regardless of the number of occupants in the van, must possess a full weekend ticket. While camping spots are available with electricity, this amenity must be shared with other occupants on the same spot and cannot be reserved in advance.

• Passe Partout tickets (sold out): Passe Partout tickets grant access to the festival terrain and clinic locations during the opening hours. You are not allowed to camp on the campsite with a Passe Partout ticket.

• Kids tickets: Children up to the age of 5 can enjoy free admission to the festival! For kids aged 6 to 17 years old, a ticket is required, and they must be accompanied by their parents. Two ticket options are available for children: a full weekend ticket or day tickets.

• Help! My Surfana Festival tickets are lost! Don’t worry about a thing, every little thing is gonna be alright. Just enter the email address you used to purchase the tickets here. Or search your mailbox for “Surfana Festival - Tickets.” There they are!

• Do I need to print my tickets? Let's save some trees! You don't need to print your tickets. Please ensure you have downloaded your ticket to your mobile phone before arriving.

• Can I get a refund, change or resell my ticket? We do not refund, upgrade or change any festival tickets. You can always make someone else happy and pass on your ticket by selling it with our official ticket partner ticketswap.

Camping De Lakens

FESTITENT

• We want to create a safe space where everyone can enjoy themselves, feel included and accepted. 
• Our festival crew are there for you should you need support or are feeling unsafe.
• Ticket sales close on Thursday at 13h00 – Day tickets will be available throughout.
• Be cool, respect those around you, live The Good Life.
• Own consumption of (food and drinks) are not allowed on the festival site.
• If someone isn’t feeling safe or well, bring them to the EHBO point.
• Surfana is a cashless festival – Pin only!
• Surfana is a family friendly festival, keep this in mind.
• You may not bring cooler boxes & chairs onto the festival terrain.
• We are serious about our sustainability, keep the festival clean and clear out your campsite.
• There are trash and ashtrays on site, please use them and don't throw your trash and cigarettes on the floor.
• Pets are not allowed.
• possession and trade in soft-hard drugs is prohibited. If necessary, the police will be alerted. You can voluntarily give up your soft and/or hard drugs in the designated dispenser at the entrance.
• Alcohol is not served under 18. In case of doubt, proof of identity will be requested.
• Children under the age of 13 may only enter the festival site accompanied by an adult.
• Entering the festival site is entirely at your own risk.
• The organisation and the festival location cannot be held liable for any injury, material and immaterial damage to visitors and property. The organisation cannot be held liable for loss, damage or theft of property.
• Instructions from the organisation or safeguards must always be followed on pain of removal.
• The organisation always reserves the right to deny anyone access to the festival site or to remove someone.
• It is prohibited to take (Alcoholic) drinks and food in any packaging, cans, plastic bottles, aerosols, nitrous oxide cartridges, fireworks, (fire) weapons, drugs and other dangerous objects, on pain of confiscation. If you are found, you can be handed over to the police.
• Threats, vandalism, damage, mistreatment, intimidation, aggression, discrimination, racism and sexual harassment are prohibited – you will be removed.
• The program is subject to change. Tickets cannot be returned if one or more acts are cancelled. An attempt will be made to offer a replacement program.
• Photos or recordings can be made at the events for reports, website, promotional purposes, etc. By buying a ticket and entering the festival location, the visitor gives the organisation permission to use these recordings for these purposes.
• It is prohibited to smoke in the indoor areas, except for the designated locations and/or areas.
• The distribution of leaflets, flyers, and the sale of goods on the festival grounds and immediate vicinity is prohibited, unless written permission has been granted by the festival organisation.
• Violation of the house rules may result in permanent removal.
• In situations for which the house rules do not provide, the organisation/location will decide.

In return for your helping hands and support you will get a full weekend ticket, a camping spot to set up your tent and delicious food during the shifts you will be working.

We ask that you work 2 shifts of 6 to 8 hours. If you sign up for the Build-up or the Breakdown we ask that you at least work 2 days.

• General: We strongly recommend using public transport to get to Surfana Festival as parking spaces are expensive. Additionally, travelling by public transport is easy and eco-friendly.

• How to arrive via public transport: Take the train to either Haarlem CS or Zandvoort aan Zee and then catch the bus 81 for a short ride to the bus stop called "De Lakens".

• International travel via public transport: To facilitate international travel routes via train to the festival we are collaborating with choo-choo train. Find the easiest route to travel to Surfana Festival throughout international borders.

• How to arrive via Bike: Zeeweg, the national route to the campsite is a beautiful bike ride to the campsite. Grab your own bike or rent a OV bike to & ejoy the ride. You can park your bike at the campsite.

• How to arrive with a scooter: Rent a Felix scooter to have a fun ride to the festival. You can park your scooter at the boulevard right next to the beach.

• How to arrive via car: Get dropped off by friends or Family - 'Kiss & Ride' at the campsite reception or carpool with friends, rent a Bla Bla, take an Uber, car or look into other car sharing options. Read more about car sharing options here.

• Parking at Surfana Festival: There are no dedicated parking spots on the campsite - read more about parking options outside the terrain here.

• Returning home from the festival: Take bus 81 back to your preferred station. Please note that there are no night buses. The last bus towards Haarlem departs on weekdays at 00:00 and at 00:30 on weekends. If you miss the bus, you can take an Uber or taxi. To make things even more convenient, use the OV9292 app.